Shipping Policy

Small Package - Upon successful receipt of payment , most items will usually ship within one (1) business day, unless they are marked for local pickup.  We are sorry, but we cannot ship to a buyer’s UPS/Fedex/DHL account number. We also cannot ship to APO or PO Box addresses.  Our preferred carrier is USPS or Fedex. 

The shipping costs already include a small handling fee to cover our careful packaging of your purchase.  If special handling is required due to especially fragile items, or crating for larger items, a specific handling fee will be included in the listing.

Freight - If your purchase requires crating and freight arrangements, then shipment will be coordinated with the chosen carrier, customer requirements, and EB Trading's shipping schedules.   Any courier deliveries will be curbside only. 

We will combine shipping from multiple auctions, where possible. 

Insurance

Shipping Insurance is also available as an option for items under $500. Insurance for items over $500 is included in the shipping costs.  Shipping insurance is for total damage or loss of an item, and does not cover scratches, or minor dings.

Local Item Pickup

Any purchased items, marked for local pickup, that has not been picked up after 14 days of purchase, will be charged a daily storage fee of $10 for small items, and $40/day for large items.  Any items left beyond 30 days will be forfeited, unless other arrangements have been made.

Return Policy

EB Trading has a 7 day money-back guarantee. If the purchased item is not in the condition described, you may return it for a full refund, less the shipping costs - unless the item is described as 'as-is'. Any discrepancies or defects must be reported to us within 7 days of receipt of the item. Any item being returned must be in its original packaging and an RMA (Return Material Authorization) number must be obtained from us. No refund requests will be processed without an RMA number. Return postage will be the responsibility of the buyer.

Returned Items that are in acceptable condition, may be charged a 20% restock fee. 

Damaged shipments

Please inspect all packages upon receipt for any damage that may occur during transit.  If there has been any damage, please make note on delivery receipt and have it acknowledged by the delivery driver.  This will make it easier to process a freight claim, if necessary.

Feedback

We are happy to leave positive feedback for every completed successful transaction. If for some reason, you are not 100% satisfied, please contact us, so we may resolve any questions or concerns you have. We can be reached at sales@ebtradingcorp.com.

Privacy Policy

We guarantee your complete privacy regarding all transactions.  None of your information will be given, sold, or rented to any third party.